Monday, April 8th, 2019: 10:30am – 11:30am @ Home Furnishing Association, Plaza Suites, 1st FloorC

Today, more than ever before, customer experiences will make or break your retail future.

Online reviews, omnichannel shopping options, employee turnover, and competition small and large are all threats to your business.

In this session, we will discuss how to listen to customers at different points in the buying experience, what is a Net Promoter Score and how it positively impacts the success of your business and how to ensure your customers are your promoters after the purchase.

Posted by:deanhorowitz

Results-focused marketing leader who is deeply involved in the dynamics of building on- and off-line, profitable communities. Specialties: Experienced in business development, strategic planning, emerging media, evangelizing brands/companies, developing & launching new products (in print, digital, experiential), social media, sales & content management, databases, street-to-CEO sales, and all aspects of business leadership/management